FAQs - Frequently Asked Questions | lotus-organics.com

Frequently Asked Questions

How do I place my order? How do I place my order?

You can place your order in a just a few easy steps.

Add your products to
the cart
Click on the checkout button
Enter your contact no. and address
Make the payment
Done!

What is the estimated time of delivery? What is the estimated time of delivery?

You won’t have to wait a lot and our products will be at your doorsteps within 3-4 days after you place the order.

A few of the locations may take up to a week for delivery of the product.

Are there any shipping charges applicable on my order? Are there any shipping charges applicable on my order?

No, When you purchase from Lotus Organics+, the shipping is free.

How safe is to use my debit/credit card or make an online payment on Lotus organics How safe is to use my debit/credit card or make an online payment on Lotus organics

Our payment gateway is Razorpay which is a highly trustworthy gateway for all kinds of payments, from cards to UPI transactions. You can pay by CC/DC, Netbanking,
UPI as well as COD.

How do I find out what products will be coming up? How do I find out what products will be coming up?

Once you make a purchase and update your contact details, we shall be updating you regarding our new launches over WhatsApp and mail so that you don’t miss out on
any new products!

Do you offer any discounts or promotions? Do you offer any discounts or promotions?

Yes, we shall be updating you regarding our monthly festive discounts and grand offers over messages so that you don’t miss out on the opportunity. We offer exciting discounts as well as free products during events every month.

What is your return policy? What is your return policy?

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order.
Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Lotus Herbals does not have influence on the time lines except processing the refund.
The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card. You will receive email
intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

How can I track my order? How can I track my order?

You shall receive your tracking order via messages. Enter your tracking no. on the link mentioned below:
https://webapp.wareiq.com/tracking

What payment methods do you accept? What payment methods do you accept?

We accept prepaid as well as COD. In prepaid offers, you get an additional 5% discount. You can pay via credit card/debit card, netbanking and UPI or digital wallets.

How can I contact your customer service team? How can I contact your customer service team?

Please give a call to 1800120036231

Or you can write a mail to care@lotus-organics.com

What are the ingredients in your products? What are the ingredients in your products?

We only use min 95% natural ingredients. The ingredients are natural and 100% certified organic, extracted to nurture your skin.

How do I know which product is best for my skin type? How do I know which product is best for my skin type?

All of our products are created after
extensive research and work to be suitable for all skin types